FAQ: It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.

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• MINIMUM BOOKING

  • Our bridal hair and makeup packages, as specified at the time of initial enquiry, are non negotiable and the package price will still be charged if not all services outlined in the package are required, or cancellations are made at a later date. Minumum booking of $500 must be met for a bridal party out side of the downtown core. 

 

• TRAVEL EXPENSES – TRIAL & WEDDING DAY

  • Travel expenses are complimentary within Downtown Vancouver, with a minimum booking of $500. 

  • Travel outside of downtown Vancouver are subject to additional travel fees of $.50 per/km.  

  • You are expected to cover all costs for flights, hotel and accommodation where it is not practical for your artist to travel on the day of your wedding i.e. limited time available, or severe weather conditions have been forecast.

  • All bookings that require an artist to start before 8am is subject to an additional $25 surcharge.

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• DEPOSITS AND PAYMENTS 

  • Bridal trial payments are due upfront at the time of the booking. This is our standard business practice.  

  • Immediate payment of a non-refundable, 50% retainer is required before a date will be held. Date is non transferable once deposit has been paid unless agreed by Holly Dolly Makeup Artistry.

  • Any deposit paid is deducted from the final balance.The remaining balance is due in full 2 weeks before the wedding day. Should no payment be received we have the right to change or cancel all services for your wedding.

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• TRIALS 

  • All bridal trials take place at our studio premises. Opening times are Monday-Friday, 9am – 6pm.

  • Trials are recommended for every member of your bridal party. Without a trial we will not accept responsibility if a desired style or look does not meet your expectations on the wedding day,  a refund will not be offered. Prior notice must be given if you wish to cancel part of, or reschedule, an appointment. In the lightly event that we have turned away alternative bookings to accommodate your trial for a longer duration of your booking such as trying different looks or too many changes and is taking longer than the allotted time you will be charged a minimum of $20 per half hour.

  • Further studio time can be booked at $40 per hour. We reserve the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable.

  • It is advisable that you familiarize yourself with our work portfolio and ensure you are confident our capabilities and style are appropriate before securing a booking. We strive to ensure that all participants are happy with the results of a trial before we leave however, In the unlikely event that you, or any of your bridal party, decide after your trial that you are not satisfied, you are asked to contact us immediately so that we can resolve the matter.

  • Refunds, retrials, or cancellations without charges are solely at our discretion.

 

 

• IF YOU CANCEL OR CHANGE YOUR BOOKING 

  • All contact, whether it be general inquiries or changes to a booking, must be from the person whom signed the contract.

  • Changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow. We will require prior notice and payment due at the specified time.

  • Adding extra people on the day, without prior warning, may jeopardize the quality of our work or delay the ceremony. You are required to give a minimum of 1 months notice should you wish to reduce numbers or services booked on your wedding day.

  • After such time less than 1 month until the date the full amount for services cancelled will still be payable. All payments are the responsibility of the bride.

  • In the unfortunate event that you have to cancel your booking completely we require a minimum of 3 months notice. After such time the full amount will still be payable by the specified date.

  • Deposits are non refundable. Should no payment be received we will proceed with legal action to recover losses.

 

• IF WE CANCEL OR CHANGE YOUR BOOKING 

  • In the unlikely event that we, as a team, cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded .

  • We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. 

  • If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will ask for an earlier start time to accommodate original numbers, or will refund services, which are forfeited on our part, or altogether, as a result. No further compensation will be offered.

  • If a member of our team is made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behavior, we have the right to cancel the contract without refund. 

 

• IN THE EVENT OF DELAYS EXPERIENCED ON THE DAY 

  • If we experience unforeseen delays which are out of our control refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun time. If you are aware of factors, which could delay or hinder our journey to your location, such as diversions, road/bridge closures, speed restrictions, etc. please advise us as soon as possible so we can factor this into our route.

  • No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. A minimum of 45 minutes will be allocated for hair or makeup application per person. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.

 

• CLIENT OBLIGATIONS – TRIAL & WEDDING DAY 

  • You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities. Please ensure every member of your party is aware of timings on the day and that they need to be, and remain, available.

  • You are to inform us of any allergies or reactions prior to, or after, any makeup application or hair styling. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party.

  • Prior to having makeup applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. Please ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also make sure you are make-up free, (we will prep your skin.)

  • On any wedding day, time is of the essence. Please ensure hair is clean, completely dry, and free from product. We advise washing the night before and avoiding heavy conditioners. If any of your bridal party have wet hair they will be expected to dry it thoroughly before we start.

  • Please do not eat or speak on your mobile phone during makeup application. Please do not sit children/babies on your lap whilst having your hair styled or make-up applied. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot, and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present.

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• PHOTOGRAPHY & IMAGE COPYRIGHT

  • It is imperative that we continue to update our portfolio and demonstrate our work to future prospective brides. Please let us know in advance if you do not wish to be photographed or if you are not happy for us to use your images for marketing purposes. We do not show images from trials until after the wedding day and you will not be tagged in any such image on social networking sites, but are welcome to tag yourself. We refrain from asking for ‘before & after’ photos but are very grateful for volunteers. We are happy to be photographed on your wedding morning however, any photo image incorporating our team in action, or our hair and/or make-up design, on the internet or on any other advertisement, must make reference or credit us as the hair and/or makeup artists. for example - Makeup OR hair by @hollydollymakeup - feel free to tag us in your photos! We are very grateful to be apart of those special moments.

 

Thank you for your understanding and cooperation during our busy months. 

 

We will respond to all emails within 48 hours. If you have any further questions please contact us.

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